Refund Policy

Last Updated: May 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which bermelin will process refunds for services provided through the website bermelin.biz. This policy is designed to ensure transparency and fairness while providing maximum legal protection for bermelin in accordance with applicable laws and regulations in the European Economic Area (EE).

Scope and Applicability

This Refund Policy applies to all users of bermelin.biz who purchase subscription services or any other products offered by Domain. By using our services, you agree to be bound by this policy.

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by bermelin.biz.
  • “Services”: Refers to the software as a service (SaaS) offerings provided by bermelin through bermelin.biz.
  • “Subscription”: A paid plan that grants users access to the Services for a specified period.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • If the user cancels their subscription within the first 14 days of the initial purchase, they are entitled to a full refund.
  • If the Services provided are found to be defective or not as described, users may request a refund within 30 days of the purchase.

2. Refund Request Process

To initiate a refund, users must:

  1. Contact bermelin via email at [email protected] or by phone at +3720568841642.
  2. Provide the order number and reason for the refund request.
  3. Submit the request within the applicable refund period as outlined above.

3. Refund Processing

Upon receiving a valid refund request, bermelin will process the refund within 14 business days. Refunds will be issued to the original payment method used at the time of purchase.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Adhere to the timelines specified for refund requests.

Limitations and Disclaimers

bermelin reserves the right to refuse a refund if:

  • The request is made after the specified refund period.
  • The user has violated the terms of service or engaged in fraudulent activity.

In no event shall bermelin be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Services, including but not limited to loss of profits, data, or other intangible losses.

Data Protection/Security

bermelin is committed to protecting user data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Personal data collected during the refund process will be handled in accordance with our Privacy Policy.

Changes to Policy

bermelin reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on bermelin.biz. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: bermelin
Phone: +3720568841642
Email: [email protected]
Address: Maakri Kvartal, Maakri 19/1, Floor 7, Office 42, 10145 Tallinn, Estonia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the European Economic Area. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located within the relevant jurisdiction.